How long can I return the items?
Returns can be made within 30 days from the date you’ve received all your items. Please contact us immediately. No returns are made after 30 days from the date you’ve received your items.
- All item(s) must be unworn and in the original condition with the original packaging and all tags attached. Any item(s) that appear to have been worn, washed, or altered in any way will not qualify for a refund. The original shipping cost (if any) is non-refundable, in most cases.
- The following items cannot be returned or exchanged, including beauty items, Lucky Bags, masks, protective equipment, items with non-returnable marks and free gifts.
- The return shipping fee will be at your own cost.
Please email us with the following information: order number, items you’d like to return, valid receipt, address, and phone number.
We will not cover international shipping costs for returns.
PayPal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Wallet refunds: Up to 24 hours
For some debit and credit card refunds to the original payment account cannot be made. In such cases, we will request customers to provide us with a PayPal account in their name to complete refunds. Thank you for your understanding.
Shipping costs, tax, and duties are non-refundable. Duties and taxes are currently refundable upon return only to customers in some countries. You may be able to apply to your local customs authority for a tax refund on any returned products.