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Satisfaction Guarantee
RALPH LAUREN CORPORATION
SATISFACTION GUARANTEE
At Ralph Lauren Corporation, we proudly stand behind our Ralph Lauren products and our quality controls. If you currently reside in the United States and are not satisfied with your Ralph Lauren product you purchased from us or from one of our authorized sellers in the United States, please contact us to request a replacement product, if available, or compensation for the full value of the product. Please note that because we are unable to control the quality of our Ralph Lauren products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for Ralph Lauren products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser for 60 days from the date of purchase.
How To Claim The Guarantee
To submit a Guarantee request, please contact us at customerassistance@ralphlauren.com or 1 (888) 475-7674 and have information available regarding where and when you purchased your product. If your request is approved, you will need to provide your proof of purchase and will be instructed to mail your product to a claims processing location within the United States.
Please include reference to the name of the customer who submitted the Guarantee request within the materials you send to us. You must submit your Guarantee request within 60 days of the date of purchase. Please note that the customer is responsible for the costs in connection with mailing the product to the claims processing location.
Guarantee Guidelines
Ralph Lauren Corporation reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the Ralph Lauren Corporation Satisfaction Guarantee.
If you have any questions regarding whether a seller is a Ralph Lauren authorized seller, please contact us at customerassistance@ralphlauren.com or 1 (888) 475-7674.
Effective: April 1, 2021
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